Shipping policy

Order Processing

All orders are processed within 1–5 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Processing times may be extended during:

• Holidays

• Promotions

• High-demand periods

• Unexpected circumstances

If significant delays occur, we will provide updates using the contact information provided during checkout.

ESTIMATED DELIVERY TIMES

Delivery estimates begin after your order has been processed and shipped.

United States: 7–20 business days

Canada: 7–25 business days

United Kingdom: 7–20 business days

Australia & New Zealand: 7–25 business days

Europe: 7–25 business days

Other International Locations: 10–30 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

• Carrier delays

• Customs processing

• Weather conditions

• Local delivery services

• Peak shopping periods

• Events outside our control

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 2–7 business days for tracking updates to appear.

If you do not receive tracking information within 7 business days after processing, contact us:

Email: info@zag-express.com

MULTIPLE SHIPMENTS

Because Zagol Express works with multiple suppliers and fulfillment partners:

• Items from one order may arrive separately.

• Products may be shipped from different locations.

• Multiple tracking numbers may be provided.

SHIPPING DELAYS

Zagol Express is not responsible for delays caused by:

• Shipping carriers

• Customs authorities

• Weather conditions

• Government actions

• Transportation issues

• Other events outside our control

Customers are responsible for providing accurate shipping information during checkout.

If incorrect information is provided after an order has been processed or shipped, we may not be able to modify or recover the shipment.

Additional shipping costs may apply for replacement shipments.

LOST, STOLEN, OR UNDELIVERABLE PACKAGES

If tracking shows that your package has been delivered but you cannot locate it, please:

• Contact the shipping carrier

• Check with household members

• Check with neighbors or building management

Zagol Express is not responsible for packages lost, stolen, or misplaced after confirmed delivery.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs fees, import taxes, VAT, or other charges.

These fees are the responsibility of the customer unless otherwise stated.

 

CONTACT INFORMATION

If you have questions regarding these Shipping Policy, please contact us:

Zagol Express

Email: info@zag-express.com