Refund policy
Last Updated: June 2026
At Zagol Express, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with this policy.
Also, Customers are responsible for ensuring returned items are packaged securely. Zagol Express is not responsible for items lost or damaged during return shipping.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and in the same condition as received
- Be returned in its original packaging with all accessories, manuals, tags, and components
- Include proof of purchase such as an order confirmation or receipt
To initiate a return, please contact: info@zag-express.com
All return requests must be reviewed and approved before any item is returned.
Because products are fulfilled through third-party suppliers, return addresses may vary. Customers must not return items without receiving return instructions.
Returns sent without authorization may be refused.
Return Shipping
Unless the return is due to a damaged, defective, incorrect, or missing item :
- Customers are responsible for return shipping costs
- Original shipping charges are non-refundable
Return shipping responsibilities are explained in our Return & Refund Policy.
Damaged, Defective, Missing, or Incorrect Items
Customers must report issues within 14 days of delivery.
Required information may include:
- Order number
- Photos of the item
- Photos of packaging and shipping label
- Description of the issue
- Unboxing video when requested
Approved claims may result in:
- Replacement
- Refund
- Store credit
Non-Returnable Items
- Personalized or custom products
- Gift cards
- Digital products
- Perishable goods
- Opened personal care items
- Clearance or final sale items
- Items marked non-returnable
Refunds
Approved refunds are processed within 10 business days after approval.
Actual refund timing may vary depending on your payment provider or financial institution.
Order Cancellations
Orders may be canceled before processing or fulfillment begins.
Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.
Lost Packages
Claims for lost packages must be reported within 30 days of last tracking update.
Delivered Packages
If tracking shows delivery, Zagol Express is not responsible for lost or stolen packages afterward.
Chargebacks and Payment Disputes
Customers agree to contact Zagol Express before initiating a payment dispute or chargeback. We will make reasonable efforts to resolve any order-related concerns, including issues involving payments, deliveries, returns, refunds, or product concerns.
Initiating a chargeback without first allowing Zagol Express the opportunity to resolve the issue may delay the resolution process. We reserve the right to provide transaction records, order details, communication history, and any relevant information to payment processors or financial institutions during a dispute investigation.
Contact
Email: info@zag-express.com