Contact information

Trade name: Zagol-express

Email: info@zag-express.com

Last Updated: June 2026

We Are Here to Help

Thank you for shopping with Zag Express.

Our team is committed to providing reliable and helpful customer support. Whether you have questions about your order, shipping, returns, products, or general inquiries, we are happy to assist you.

Customer Support

Email: info@zag-express.com

Response Time

Our customer support team aims to respond to all inquiries within 24–48 business hours.

During weekends, holidays, promotional periods, or times of high order volume, response times may be slightly longer.

To help us assist you as quickly as possible, please include:

Your full name

Order number (if applicable)

Email address used during checkout

Detailed description of your inquiry

Photos or supporting information when relevant

Order Support

Where Is My Order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 2–7 business days for tracking updates to appear in the carrier's system.

If you have not received tracking information after your order has been processed, please contact us at:

Email: info@zag-express.com

Can I Cancel My Order?

Orders may be canceled before processing or fulfillment begins.

Once an order has entered processing, been shipped, or has been transferred to our fulfillment partners, cancellation may no longer be possible.

If you need to request a cancellation, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee cancellation after fulfillment has started.

How Do I Request a Refund or Replacement?

If you receive a damaged, defective, missing, or incorrect item, please contact us within 14 days of delivery.

To help us review your request, please provide:

Order number

Photos of the item received

Photos of the packaging and shipping label

Description of the issue

Our team will review your request and provide the appropriate resolution according to our Return & Refund Policy.

Business Information

Store Name: Zagol Express

Customer Support Email: info@zag-express.com

Before Contacting Support

For faster assistance, we recommend reviewing our:

Shipping Policy

Return & Refund Policy

These policies contain important information about shipping times, returns, refunds, and order processing.

Get in Touch

For all inquiries, please contact:

Email: info@zag-express.com

We appreciate your business and look forward to serving you.

Thank you for choosing Zag Express.