Contact information

We're Here to Help

Thank you for shopping with Zag Express.

Our team is committed to providing friendly, reliable customer support. Whether you have questions about an order, shipping, returns, products, or general inquiries, we're happy to assist you.

Customer Support

Email: sendbyzagol@gmail.com

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 9:00 AM – 1:00 PM

Sunday & Public Holidays: Closed

Response Time

We strive to respond to all customer inquiries within 24–48 business hours.

During holidays, promotional events, or periods of high order volume, response times may be slightly longer.

To help us assist you as quickly as possible, please include:

• Your full name

• Order number (if applicable)

• A detailed description of your inquiry

Order Support

Where Is My Order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 2–7 business days for tracking updates to appear after shipment.

If you have not received tracking information within 7 business days of placing your order, please contact us.

Can I Cancel My Order?

Orders may be canceled within 12 hours of purchase.

After this period, orders may have already entered processing and cancellation cannot be guaranteed.

How Do I Request a Refund or Replacement?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us process your request efficiently, please provide:

• Your order number

• Photos of the item received

• Photos of the packaging and shipping label

• A brief description of the issue

Our support team will review your request and provide the appropriate resolution in accordance with our Return & Refund Policy.

Business Information

Store Name: Zag Express

Customer Support Email: sendbyzagol@gmail.com

Before Contacting Support

For faster assistance, we recommend reviewing our:

• Shipping Policy

• Return & Refund Policy

• Terms of Service

• Privacy Policy

Many common questions regarding shipping times, returns, and order processing can be found there.

Get in Touch

For all inquiries, please contact:

Email: sendbyzagol@gmail.com

We appreciate your business and look forward to serving you.

Thank you for choosing Zag Express.